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PCWorld Digital Magazine (U.S.) FAQ


For more information, click on a PCWorld Digital Magazine:

PCWorld Digital Magazine - Enhanced Android Edition

PCWorld Digital Magazine - Enhanced iPad Edition

PCWorld Digital Magazine - Enhanced Kindle Edition


PCWorld Digital Magazine - Enhanced Android Edition

How do I manage my account?

From the PCWorld Customer Service portal (www.pcworld.com/customer) you'll find everything you need to manage your account. You can view your account summary and subscription information, renew your subscription, change your account information (including your contact information and email) and more.

I'm a subscriber to PCWorld magazine in print. Can I get digital copies of PCWorld magazine through the app as part of my subscription?

Absolutely! You asked; and now we’ve made it possible! As an added $19.99 value, your subscription now allows you to access any of the PCWorld Enhanced Editions for FREE! For information on how to access the Enhanced Android Edition, visit: pcworld.com/subscribe/free-android. We also have Enhanced Editions available for the iPad and Kindle! Additionally, you can sign up for a monthly recurring subscription for $1.99, or purchase single issues for $6.99, via an in-app purchase, by tapping on the “Store” icon, or making the purchase through Google Play. Stay tuned to PCWorld.com for the latest news and developments on all our Premium Content and Paid Product offerings.

What versions of Android does the PCWorld Digital Magazine Enhanced Kindle Edition Support?

The PCWorld Digital Magazine Enhanced Android Edition supports any Android tablet device with Android OS 3.0 and higher.

How do I subscribe to the PCWorld Digital Magazine Enhanced Android Edition or purchase a single issue?

There are a variety of ways you can subscribe. If you would like an annual subscription, you can visit: PCWorld.com/subscribe. Access to the Enhanced Android Edition is included with your subscription as an added $19.99 value. To access the Enhanced Android Edition as a print subscriber, visit: pcworld.com/subscribe/free-android. For monthly recurring subscriptions or single issue purchases, once you have downloaded the PCWorld Digital Magazine app from Google Play, ensure that your Android device is connected to the Internet and tap on the “Store” icon. Here you can purchase a monthly recurring subscription or purchase single issues.

How do I look at a sample issue of the magazine?

After you have downloaded the PCWorld Digital Magazine app from Google Play, a free sample issue will appear in the Library. To get to the Library, tap the library button found on the navigation bar. This bar appears when you tap and hold the screen. Tap on the “Download” button next to the issue. Once you have completed the download, tapping the “Read” button will bring up the sample issue.

How do I use bookmarks in the magazine?

If you would like to bookmark a page, simply tap on the upper right-hand corner of the page you wish to bookmark. All of the bookmarks that you have set for an issue appear in the “Bookmarks” button on the navigation bar. The bar appears when you tap and hold the magazine page.

I have a subscription to digital copies of PCWorld magazine that are provided through Zinio. Can I get those issues in the PCWorld Digital Magazine app instead?

No, the subscription processes are different. If you prefer to receive PCWorld digitally through this Android app, you'll need to cancel your existing PCWorld subscription with Zino, by emailing maghelp@pcworld.com. Once you have cancelled there are a variety of ways you can subscribe. If you would like an annual subscription, you can visit: PCWorld.com/subscribe. Access to the Enhanced Android Edition is included with your subscription as an added $19.99 value. To access the Enhanced Android Edition as a print subscriber, visit: pcworld.com/subscribe/free-android. For monthly recurring subscriptions or single issue purchases, once you have downloaded the PCWorld Digital Magazine app from Google Play, ensure that your Android device is connected to the Internet and tap on the “Store” icon. Here you can purchase a monthly recurring subscription or purchase single issues.

All of the text disappeared on the screen.  How do I get it back?

Many of the articles have artwork underneath. Double-tapping the text hides the text allowing you to see the underlying image. Double-tapping again brings the text back.

When will you have an iPad version available? When will you have a Kindle version available?

Good news! We currently have both available. For more information on the Android version, visit: pcworld.com/subscribe/free-ipad. And for the Kindle version, visit: pcworld.com/subscribe/free-kindle.

What do I do if I encounter a problem that isn't mentioned here?

Send an email to PCWorld.com Customer Service at webmaster@pcworld.com. Please describe the problem with as many details as possible, and be sure to answer the following questions:

Please don't contact PCWorld for questions or technical support about your Android device itself. Please contact your device manufacturer for support issues about the device or OS.


PCWorld Digital Magazine - Enhanced iPad Edition

How do I manage my account?

From the PCWorld Customer Service portal (www.pcworld.com/customer) you'll find everything you need to manage your account. You can view your account summary and subscription information, renew your subscription, change your account information (including your contact information and email) and more.

I'm a subscriber to PCWorld magazine in print. Can I get digital copies of PCWorld magazine through the app as part of my subscription?

Absolutely! You asked; and now we've made it possible! As an added $19.99 value, your subscription now allows you to access any of the PCWorld Enhanced Editions for FREE! For information on how to access the Enhanced iPad Edition, visit: pcworld.com/subscribe/free-ipad. We also have Enhanced Editions available for Kindle HD and Android devices! Additionally, you can sign up for a monthly recurring subscription for $1.99, or purchase single issues for $6.99, via an in-app purchase, by tapping on the "Store" icon" or through iTunes. Stay tuned to PCWorld.com for the latest news and developments on all our Premium Content and Paid Product offerings.

What versions of the iPad does the PCWorld Digital Magazine Enhanced iPad Edition Support?

The PCWorld Digital Magazine Enhanced iPad Edition supports any iPad or iPad Mini with iOS5 or later.

How do I subscribe to the PCWorld Digital Magazine Enhanced iPad Edition or purchase a single issue?

There are a variety of ways you can subscribe. If you would like an annual subscription, you can visit: PCWorld.com/subscribe. Access to the Enhanced iPad Edition is included with your subscription as an added $19.99 value. To access the Enhanced iPad Edition as a print subscriber, visit: pcworld.com/subscribe/free-ipad. For monthly recurring subscriptions or single issue purchases, once you have downloaded the PCWorld Digital Magazine app from the App store, ensure that your iPad is connected to the Internet and tap on the "Store" icon. Here you can purchase a monthly recurring subscription or purchase single issues.

How do I look at a sample issue of the magazine?

After you have downloaded the PCWorld Digital Magazine app from the App store, a free sample issue will appear in the Library. To get to the Library, tap the library button found on the navigation bar. This bar appears when you tap and hold the screen. Tap on the "Download" button next to the issue. Once you have completed the download, tapping the "Read" button will bring up the sample issue.

How do I use bookmarks in the magazine?

If you would like to bookmark a page, simply tap on the upper right-hand corner of the page you wish to bookmark. All of the bookmarks that you have set for an issue appear in the "Bookmarks" button on the navigation bar. The bar appears when you tap and hold the magazine page.

I have a subscription to digital copies of PCWorld magazine that are provided through Zinio. Can I get those issues in the PCWorld Digital Magazine app instead?

No, the subscription processes are different. If you prefer to receive PCWorld digitally through this Kindle app, you'll need to cancel your existing PCWorld subscription with Zino, by emailing maghelp@pcworld.com. Once you have cancelled there are a variety of ways you can subscribe. If you would like an annual subscription, you can visit: PCWorld.com/subscribe. Access to the Enhanced iPad Edition is included with your subscription as an added $19.99 value. To access the Enhanced iPad Edition as a print subscriber, visit: pcworld.com/subscribe/free-ipad. For monthly recurring subscriptions or single issue purchases, once you have downloaded the PCWorld Digital Magazine app from the App store, ensure that your iPad is connected to the Internet and tap on the "Store" icon. Here you can purchase a monthly recurring subscription or purchase single issues.

All of the text disappeared on the screen.  How do I get it back?

Many of the articles have artwork underneath. Double-tapping the text hides the text allowing you to see the underlying image. Double-tapping again brings the text back.

When will you have an Android version available? When will you have a Kindle version available?

Good news! We currently have both available. For more information on the Android version, visit: pcworld.com/subscribe/free-android. And for the Kindle version, visit: pcworld.com/subscribe/free-kindle.

What do I do if I encounter a problem that isn't mentioned here?

Send an email to PCWorld.com Customer Service at webmaster@pcworld.com. Please describe the problem with as many details as possible, and be sure to answer the following questions:

Please don't contact PCWorld for questions or technical support about your iPad itself. Since Apple makes and sells iPads, please contact Apple for support issues about the device or iOS.


PCWorld Digital Magazine - Enhanced Kindle Edition - Coming Soon!

How do I manage my account?

From the PCWorld Customer Service portal (www.pcworld.com/customer) you'll find everything you need to manage your account. You can view your account summary and subscription information, renew your subscription, change your account information (including your contact information and email) and more.

I'm a subscriber to PCWorld magazine in print. Can I get digital copies of PCWorld magazine through the app as part of my subscription?

Absolutely! You asked; and now we've made it possible! As an added $19.99 value, your subscription now allows you to access any of the PCWorld Enhanced Editions for FREE! For information on how to access the Enhanced Kindle Edition, visit: pcworld.com/subscribe/free-kindle. We also have Enhanced Editions available for the iPad and Android devices! Additionally, you can sign up for a monthly recurring subscription for $1.99, or purchase single issues for $6.99, via an in-app purchase, by tapping on the "Store" icon. Stay tuned to PCWorld.com for the latest news and developments on all our Premium Content and Paid Product offerings.

What versions of the Kindle does the PCWorld Digital Magazine Enhanced Kindle Edition Support?

The PCWorld Digital Magazine Enhanced Kindle Edition supports any Kindle Fire, including first generation Kindle Fire devices, through the newest Kindle Fire HD devices.

How do I subscribe to the PCWorld Digital Magazine Enhanced Kindle Edition or purchase a single issue?

There are a variety of ways you can subscribe. If you would like an annual subscription, you can visit: PCWorld.com/subscribe. Access to the Enhanced Kindle Edition is included with your subscription as an added $19.99 value. To access the Enhanced Kindle Edition as a print subscriber, visit: pcworld.com/subscribe/free-kindle. For monthly recurring subscriptions or single issue purchases, once you have downloaded the PCWorld Digital Magazine app from the Amazon Kindle App store, ensure that your Kindle Fire device is connected to the Internet and tap on the "Store" icon. Here you can purchase a monthly recurring subscription or purchase single issues.

How do I look at a sample issue of the magazine?

After you have downloaded the PCWorld Digital Magazine app from the Amazon App store, a free sample issue will appear in the Library. To get to the Library, tap the library button found on the navigation bar. This bar appears when you tap and hold the screen. Tap on the "Download" button next to the issue. Once you have completed the download, tapping the "Read" button will bring up the sample issue.

How do I use bookmarks in the magazine?

If you would like to bookmark a page, simply tap on the upper right-hand corner of the page you wish to bookmark. All of the bookmarks that you have set for an issue appear in the "Bookmarks" button on the navigation bar. The bar appears when you tap and hold the magazine page.

I have a subscription to digital copies of PCWorld magazine that are provided through Zinio. Can I get those issues in the PCWorld Digital Magazine app instead?

No, the subscription processes are different. If you prefer to receive PCWorld digitally through this Kindle app, you'll need to cancel your existing PCWorld subscription with Zino, by emailing maghelp@pcworld.com. Once you have cancelled there are a variety of ways you can subscribe. If you would like an annual subscription, you can visit: PCWorld.com/subscribe. Access to the Enhanced Kindle Edition is included with your subscription as an added $19.99 value. To access the Enhanced Kindle Edition as a print subscriber, visit: pcworld.com/subscribe/free-kindle. For monthly recurring subscriptions or single issue purchases, once you have downloaded the PCWorld Digital Magazine app from the Amazon Kindle App store, ensure that your Kindle Fire device is connected to the Internet and tap on the "Store" icon. Here you can purchase a monthly recurring subscription or purchase single issues.

All of the text disappeared on the screen. How do I get it back?

Many of the articles have artwork underneath. Double-tapping the text hides the text allowing you to see the underlying image. Double-tapping again brings the text back.

When will you have an Android version available? When will you have a Kindle version available?

Good news! We currently have both available. For more information on the Android version, visit: pcworld.com/subscribe/free-android. And for the Kindle version, visit: pcworld.com/subscribe/free-kindle.

What do I do if I encounter a problem that isn't mentioned here?

Send an email to PCWorld.com Customer Service at webmaster@pcworld.com. Please describe the problem with as many details as possible, and be sure to answer the following questions:

Please don't contact PCWorld for questions or technical support about your Kindle device itself. Please contact Amazon for support issues about the device or OS.