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Some EBay Users Seeing Double

91,000 sellers were double-billed last weekend, but the online auction giant isn't offering any details.

Brian Sullivan, Computerworld

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About 91,000 sellers on eBay.com got a rude surprise when they found that the San Jose, California-based online auctioneer had double-billed them for auction fees last weekend.

EBay spokesperson Kevin Pursglove says the problem was discovered Saturday morning and affected sellers who had signed up for eBay's direct pay program.

Pursglove characterizes the problem as "a snafu" but wouldn't offer any details into what exactly went wrong.

Problem Solved

"It's fixed," he says, explaining that that was all the company would say about the technical aspects of the problem.

After eBay discovered the problem, it notified its bank, which began reversing charges on the customers who had been double-billed.

Pursglove says that if the double billing caused anyone to bounce checks or incur other banking fees those affected should collect the necessary paperwork and forward it to eBay.

If the fees were indeed eBay's fault, he says, the company will reimburse the sellers for the costs involved.

Pursglove says an e-mail has already been sent to all customers affected by the problem.

Computerworld
For more enterprise computing news, visit Computerworld. Story copyright © 2007 Computerworld Inc. All rights reserved.

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