Letter of the Month
The internal floppy drive on my WinBook FX laptop died after a year, while I was working overseas. The company told me that I had to replace the drive but that it had none available. I called back after a month and WinBook still had none in stock. Five months later, I'm still waiting. I requested a replacement laptop but got no response. I finally had to buy an external floppy drive for $249. Can you help?
--Barbara Ann Klein, New York
PC World responds: We contacted WinBook, and the company promised to expedite sending the replacement drive. A WinBook rep apologized to Klein, explaining, "We stopped using one of our FX manufacturing partners and had difficulty getting some repair parts on a timely basis." To her delight, Klein received the new floppy drive two days after WinBook got our e-mail. Aside from minor installation problems, Klein reports, the drive works fine--though she's still out the $249.
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