Quantcast
PCWorld.com is upgrading some back-end systems. Some site features, such as user registration, may be temporarily unavailable.
Subscribe to magazine

Reliability and Service Report Card

Which manufacturers can you trust? More than 32,000 readers sound off about their PCs, cameras, printers, gateways, and PDAs.

Laurianne McLaughlin

  • 0 Yes
  • 0 No

Ratings Guide: Devices: Printers, Cameras, Gateways and PDAs

Reliability Measures

Problems on arrival: Outstanding indicates a small percentage of devices that were nonfunctional when first turned on.

Ease of use: Outstanding indicates a large percentage of respondents who rated the product's ease of use as very good.

Percentage of units with problems: Outstanding indicates a small percentage of devices with at least one problem requiring a tech support call or limiting the device's usefulness.

Problems per year: Outstanding indicates a small average number of problems per year.

Satisfaction with reliability: Outstanding indicates a large percentage of users highly satisfied with their device's reliability.

Service Measures

Short hold time: Outstanding indicates a large percentage of users who waited 5 minutes or less for telephone tech support.

Satisfactory resolution: Outstanding indicates a large percentage of users whose problem was satisfactorily resolved.

Satisfaction with service: Outstanding indicates a large percentage of users highly satisfied with the company's service.

  • Recommend this story?
  • 0 Yes
    0 No

Featured APC Accessories

  • APC Back-UPS ES Safeguards your equipment from damaging surges and spikes that travel along your utility & data lines.
  • APC SurgeArrest Performance Highest level of protection for your professional computers, electronics and connected devices, as well as provides surge protection.

Deal Breakers

Special Offers for PC World Users

People who read this also read:

Sponsored Links