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Sun Lends Support to OpenOffice.org

Users of the alternative office suite will have access to Sun's support services.

Computing SA staff, Computing South Africa

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Sun Microsystems now offers Sun Software Support services to openoffice.org customers. According to Chris van Niekerk, regional support manager, Sun Microsystems SA, this move enhances the company's current support for the StarOffice productivity suite, and provides customers with additional choice and opportunity to reduce costs.

It also aims to underscore Sun's commitment to Open Source and standards-based software.

"The announcement comes on the heels of a global movement by governments and institutions, such as the city of Munich, the Israeli Ministry of Commerce, and the French Ministry of Interior, to migrate toward open, affordable, and secure office productivity suites such as StarOffice and OpenOffice.org software.

"Within South Africa, too, there has been a marked increase in interest in alternative productivity suites, such as StarOffice and OpenOffice, as businesses increasingly seek software that will deliver the required functionality without incurring exorbitant costs," says Van Niekerk.

He notes that the rapid growth of StarOffice and OpenOffice software shows that the suites are here to stay. "As a key driver of the OpenOffice.org community, Sun is well-positioned to provide comprehensive support to enterprise users."

Help Packages

Sun offers two support services packages to OpenOffice.org users:

-- Sun software standard support -- consists of unlimited phone and online access to technical experts, online incident submission and tracking, software updates and patches, and access to online self-serve resources.

-- Sun Software Premium Support -- includes Standard Support services plus 24-hour coverage with live call transfer. It is designed for mission-critical environments, where high availability is a priority and round-the-clock support is a must.

More information is available online at Sun's Web site.

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