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Spam Law Test

A year after Congress enacted the CAN-SPAM legislation, our tests show that unsubscribing from marketing e-mail can still be hard.

Tom Spring

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Testing the CAN-SPAM Act

Using a unique e-mail address for each Web site, we signed up to receive newsletters and other marketing materials from 100 sites identified by ComScore Media Metrix and Nielsen/Netratings as being among the most visited Web destinations. We then tried to unsubscribe, using opt-out links in the e-mail we received. Below is a list of the sites, organized by category.

Adult (4)

  • Adult FriendFinder
  • AEBN (Adult Entertainment Broadcast Network)
  • BrainPass.com (Peter North)
  • MILFhunter.com

Business/Finance (9)

  • CoolSavings
  • Forbes.com
  • JPMorgan Chase
  • LendingTree
  • MSN Money
  • Netscape Money & Business
  • PayPal
  • Skype Technologies
  • Yahoo Finance

Entertainment (16)

  • Disney Online
  • Eight Days (Hot or Not?)
  • Electronic Arts Online
  • GameSpy.com
  • Intermix Media (GameRival)
  • Miniclip.com
  • Moviefone
  • Musician's Friend
  • PopCap Games
  • RealNetwork.com (Real.com)
  • RealNetworks (Gamehouse.com)
  • Shockwave.com
  • Sony USA
  • Viacom Online (MTV.com)
  • Warner Music Group (www.wmg.com)
  • Yahoo Launch

Free Stuff (4)

  • FreeFlatScreens.com
  • FreeiPods.com
  • Publishers Clearing House (PCH.com)
  • YourGiftCard.com (Free-Bracelet.com)

General News (10)

  • ABCNews.com
  • CNN.com
  • Discovery.com
  • IBS Network (TheBostonChannel.com)
  • Knight Ridder Digital
  • MSNBC.com
  • New York Times Digital
  • Tribune Newspapers (Tribune Interactive)
  • USAToday.com
  • Yahoo News

Health (8)

  • Drugs.com
  • Drugstore.com
  • EDiets.com
  • EMedicine
  • MSN Health
  • Trimlife.com
  • Walgreens.com
  • WebMD

Lotteries/Sweepstakes/Gambling (9)

  • Casino City
  • Dreamamint (3Turtles.com)
  • FreeLotto
  • IGlobalMedia Entertainment (PartyBingo.com)
  • IWon.com
  • Jackpot City Casino
  • LuckySurf.com
  • Starluck Casino Online
  • Uproar Network (Uproar)

Retail (20)

  • Amazon.com
  • American Greetings (AG.com)
  • EBags
  • EBay
  • Hewlett-Packard (HP.com)
  • L.L. Bean
  • Next Tag
  • Oldnavy.com
  • Overstock.com
  • Sears.com
  • Shopping.com
  • Snapfish
  • Target.com
  • Ticketmaster.com
  • VersionTracker.com
  • VistaPrint
  • Walmart.com
  • Whenu.com
  • Yahoo Shopping
  • Zappos.com

Sports (9)

  • CBS SportsLine.com Sites
  • College Sports Television (CollegeSports.com)
  • ESPN.com
  • FoxSports.com
  • MLB.com
  • NASCAR.com
  • NBA Internet Network
  • NFL.com
  • Sports Illustrated (SI.com)

Travel (9)

  • CheapTickets
  • Expedia
  • Hotels.com
  • Orbitz
  • Priceline.com
  • SideStep
  • Southwest.com
  • Travelocity.com
  • TripAdvisor

Weather (2)

  • AccuWeather.com
  • Weather Channel (Weather.com)

The Results

Following are the Web sites that either failed to stop the flow of e-mail to our inbox within ten days of our unsubscribe request (the grace period specified in the CAN-SPAM Act) or included no postal address in their e-mail.

Companies that continued to send us e-mail ten days after we opted out:

  • Amazon.com
  • BrainPass.com (Peter North)
  • FreeLotto
  • IWon.com
  • MILFhunter.com
  • NFL.com
  • SideStep
  • Viacom Online (MTV.com)

Companies that stopped sending e-mail but failed to stop mail from marketing partners:

  • Jackpot City Casino
  • Uproar Network (Uproar)
  • Weather Channel (Weather.com)
  • YourGiftCard.com (Free-Bracelet.com)

Companies that didn't include an opt-out link in their e-mail:

  • American Greetings (AG.com)
  • IBS Network (TheBostonChannel.com)

Company whose opt-out link did not work:

  • GameSpy.com

Companies that honored our unsubscribe request but didn't include a postal address in their e-mail:

  • College Sports Television (CollegeSports.com)
  • Eight Days (Hot or Not?)
  • FoxSports.com
  • Moviefone
  • PopCap Games
  • Sports Illustrated (SI.com)
  • Tribune Newspapers (Tribune Interactive)
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