Surveying ISP Satisfaction: Additional Features
Broadband ISP customers may be more satisfied than dial-up users with the speed and support they receive, but for antivirus, parental controls, personalization, and other special features, broadband and dial-up scores are comparable.
Click on the icon below to see readers satisfaction ratings on ISP special features:
Survey Notes:
We asked subscribers to rate their satisfaction with their ISP on a scale of 1 to 7, with 1 being "extremely dissatisfied" and 7 being "extremely satisfied." The percentages show the number of respondents giving their service provider a rating of 6 or 7 ("satisfied" or "extremely satisfied").
Footnotes:
n/a = Not applicable. We received too few responses to rate this feature.
1Some ISPs offer more than one type of service. For ISPs other than EarthLink, service type listed is the type for which we received the most responses.
2Composite rating by all EarthLink subscribers.
3Totals for all services with fewer than 50 respondents.
4Free for one year only.
5MSN Premium only.
Susan Silvius is a freelance writer in the San Francisco Bay Area. Reporting by Northern California-based freelancer Galen Gruman.
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