The Best (and Worst) ISPs

Surveying ISP Satisfaction: Additional Features

Broadband ISP customers may be more satisfied than dial-up users with the speed and support they receive, but for antivirus, parental controls, personalization, and other special features, broadband and dial-up scores are comparable.

Click on the icon below to see readers satisfaction ratings on ISP special features:

Survey Notes:
We asked subscribers to rate their satisfaction with their ISP on a scale of 1 to 7, with 1 being "extremely dissatisfied" and 7 being "extremely satisfied." The percentages show the number of respondents giving their service provider a rating of 6 or 7 ("satisfied" or "extremely satisfied").

Footnotes:
n/a = Not applicable. We received too few responses to rate this feature.
¹Some ISPs offer more than one type of service. For ISPs other than EarthLink, service type listed is the type for which we received the most responses.
²Composite rating by all EarthLink subscribers.
³Totals for all services with fewer than 50 respondents.
⁴Free for one year only.
⁵MSN Premium only.

Susan Silvius is a freelance writer in the San Francisco Bay Area. Reporting by Northern California-based freelancer Galen Gruman.