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The Best (and Worst) ISPs

More than 6000 PC World readers told us how major providers rate for speed, tech support, and more. We reveal which broadband and dial-up services make the grade and which fall flat.

Susan Silvius

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Readers Rate the ISPs: Cable and DSL More Satisfying Than Dial-Up

Our survey of more than 6000 PC World subscribers shows that broadband users are more satisfied with speed, reliability, and overall service. Cable providers had much lower satisfaction scores in spam blocking than most DSL and dial-up companies.

Click on the icon below to see readers satisfaction and reliability ratings:

Survey Notes:
We asked subscribers to rate their satisfaction with their ISP on a scale of 1 to 7, with 1 being "extremely dissatisfied" and 7 being "extremely satisfied." The percentages show the number of respondents giving their service provider a rating of 6 or 7 ("satisfied" or "extremely satisfied").

Footnotes:
n/a = Not applicable. We received too few responses to rate this feature.
1Some ISPs offer more than one type of service. For ISPs other than EarthLink, service type listed is the type for which we received the most responses.
2Composite rating by all EarthLink subscribers.
3Totals for all services with fewer than 50 respondents.

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