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Reliability and Service: The Best Companies to Buy From

Who offers reliable products and hassle-free service? We polled 35,000 PC World readers about their PCs, printers, cameras, and other hardware, and learned that good help can be hard to find.

Jeff Bertolucci

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Printers: Only Canon Stands Above the Crowd

This year we broke up our printer category into separate charts that cover each major type of printer. The most significant story appears at the bottom of each chart, where respondents continue to criticize Lexmark and Xerox on most measures of reliability, ranking those companies' products below average for the second year. Users of Brother, Epson, and Dell inkjet printers, and Brother multifunction printers (all-in-one printer/copier/fax machines) expressed wide dissatisfaction as well.

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