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Reliability and Service: The Best Companies to Buy From

Who offers reliable products and hassle-free service? We polled 35,000 PC World readers about their PCs, printers, cameras, and other hardware, and learned that good help can be hard to find.

Jeff Bertolucci

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Digital Cameras: Sony and Canon Top the Camera Group

Readers reported, for the second year in a row, that Sony's cameras were particularly easy to use. Canon cameras were the least prone to problems, an improvement over the previous year's results. At the other end of the spectrum, survey participants rated HP and Vivitar cameras below average in four of six reliability measures--landing both companies at the bottom of the heap for the second consecutive year.

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