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Reliability and Service: The Best Companies to Buy From

Who offers reliable products and hassle-free service? We polled 35,000 PC World readers about their PCs, printers, cameras, and other hardware, and learned that good help can be hard to find.

Jeff Bertolucci

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Wireless Gateways: No Brand Makes Its Mark in Reliability

Participants in this year's survey told us that none of the major brands of wireless gateways stood out on any measure of reliability. Netgear, which topped the chart last year, now rates average across the board. Readers complained about ease of use--in particular, the difficulty of initial setup--with all brands of wireless routers, but rated SMC's devices and chart newcomer Cisco's products the worst in that category.

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