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Reliability and Service: The Best Companies to Buy From

Who offers reliable products and hassle-free service? We polled 35,000 PC World readers about their PCs, printers, cameras, and other hardware, and learned that good help can be hard to find.

Jeff Bertolucci

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Audio Players: iPod Remains the Easiest Player to Use

For the second year running, readers gave Apple's popular iPod MP3 player kudos for being the easiest to use in the market. Ease of use was a big problem in last year's survey, and several manufacturers seem to have improved this key aspect of their players' design. Sony slipped the most overall: This year, fewer owners of Sony players were satisfied with the products' reliability than they were last year.

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"Reliability and Service: The Best Companies to Buy From" Comments

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