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Reliability and Service: The Best Companies to Buy From

Who offers reliable products and hassle-free service? We polled 35,000 PC World readers about their PCs, printers, cameras, and other hardware, and learned that good help can be hard to find.

Jeff Bertolucci

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Survey Overview: Overall Winners and Losers

According to our readers, very few companies in 2005 stood out from the pack for either the reliability of their products or the service and support they provide. In fact, no company qualified as a winner in either the desktop PCs or the wireless gateway category. The winning companies in the chart below scored better than average on two or more measures and had no worse-than-average scores; losers, on the other hand, scored worse than average on two or more measures.

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