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Reliability and Service: The Best Companies to Buy From

Who offers reliable products and hassle-free service? We polled 35,000 PC World readers about their PCs, printers, cameras, and other hardware, and learned that good help can be hard to find.

Jeff Bertolucci

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Notebook PCs: ThinkPad and PowerBook Users Most Satisfied

Laptops from Lenovo (née IBM) and Apple topped the satisfaction charts in reliability for the second year in a row. eMachines, another of last year's chart toppers, lost momentum this year, ranking at the low end of average for system reliability. Sony's products showed marked improvement from last year, when readers criticized both the company's service and the reliability of its products. As in the last survey, Compaq's ratings were among the lowest of any notebook manufacturer. Oddly, even though HP and Compaq are one company, HP-branded notebooks scored in the middle of the pack for both reliability and service, beating those with a Compaq logo.

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