Who's got the best prices, selection, sales help, and return policies among online and brick-and-mortar stores? We surveyed more than 5000 readers to find the best places to buy tech gear.
Online-Store Survey Results: Newegg.com Proves a Winner Across the Board
Newegg--our top overall site--and TigerDirect stand out from the pack, while BestBuy.com earns the dubious distinction of below-average ratings in all categories; CompUSA.com and Staples.com round out the bottom of this group.
ONLINE STORE
Overall satisfaction
Product selection
Best prices
Product information, buying advice
Site design
Shopping cart experience
User willingness to recommend
NewEgg.com
Above average
Above average
Above average
Above average
Above average
Above average
Above average
TigerDirect.com
Above average
Above average
Above average
Average
Above average
Average
Above average
Amazon.com
Above average
Above average
Average
Average
Average
Average
Above average
Buy.com
Average
Average
Above average
Average
Average
Average
Average
Dell.com
Average
Average
Below average
Average
Average
Average
Average
HP.com
Average
Average
Below average
Average
Average
n/a
Average
eBay.com
Average
Average
Above average
Below average
Below average
Below average
Average
CircuitCity.com
Average
Below average
Below average
Average
Average
Below average
Average
Costco.com
Below average
Below average
Above average
Below average
Below average
n/a
Average
CompUSA.com/GoodGuys.com
Below average
Below average
Below average
Below average
Below average
n/a
Below average
Staples.com
Below average
Below average
Below average
Below average
Below average
n/a
Below average
BestBuy.com
Below average
Below average
Below average
Below average
Below average
Below average
Below averages
n/a = Not applicable; the site did not receive enough responses to be rated. CHART NOTES: Stores are ranked by the overall satisfaction rating, and then by the total number of positive and negative ratings. Source: Survey of 5923 PC World readers and PCWorld.com visitors from March 2 through March 15, 2006.
Christopher Null is a San Francisco-based technology writer.
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