All-Star Tech Stores

Brick-and-Mortar Survey Results: No Store Excels in All Areas

Office Depot and Staples stand out for overall satisfaction in this uneven group, and Staples gets further praise for its store design and its product return experience. Product selection and store design proved to be problem areas for many rated stores.

BRICK-AND-MORTAR STORE Overall satisfaction Product selection Best prices Product information, buying advice Return experience Store design Customer willingness to recommend
Office Depot Above average Average Average Average Average Above average Average
Staples Above average Below average Average Average Above average Above average Above average
Fry's Average Above average Above average Average Below average Average Above average
OfficeMax Average Average Average Average Average Above average Average
Circuit City Average Above average Below average Average Average Average Below average
Costco Average Below average Above average n/a Above average Below average Above average
Sam's Club Average Below average Above average n/a n/a Below average Above average
Best Buy Average Average Below average Average Below average Below average Average
CompUSA/Good Guys Below average Above average Below average Average Below average Average Below average
Wal-Mart Below average Below average Above average Below average Average Below average Below average
n/a = Not applicable; the store did not receive enough responses to be rated. CHART NOTES: Stores are ranked by the overall satisfaction rating, and then by the total number of positive and negative ratings. Source: Survey of 5923 PC World readers and PCWorld.com site visitors from March 2 through March 15, 2006.

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