All-Star Tech Stores

Online-Store Survey Results: Newegg.com Proves a Winner Across the Board

Newegg--our top overall site--and TigerDirect stand out from the pack, while BestBuy.com earns the dubious distinction of below-average ratings in all categories; CompUSA.com and Staples.com round out the bottom of this group.

ONLINE STORE Overall satisfaction Product selection Best prices Product information, buying advice Site design Shopping cart experience User willingness to recommend
NewEgg.com Above average Above average Above average Above average Above average Above average Above average
TigerDirect.com Above average Above average Above average Average Above average Average Above average
Amazon.com Above average Above average Average Average Average Average Above average
Buy.com Average Average Above average Average Average Average Average
Dell.com Average Average Below average Average Average Average Average
HP.com Average Average Below average Average Average n/a Average
eBay.com Average Average Above average Below average Below average Below average Average
CircuitCity.com Average Below average Below average Average Average Below average Average
Costco.com Below average Below average Above average Below average Below average n/a Average
CompUSA.com/GoodGuys.com Below average Below average Below average Below average Below average n/a Below average
Staples.com Below average Below average Below average Below average Below average n/a Below average
BestBuy.com Below average Below average Below average Below average Below average Below average Below averages
n/a = Not applicable; the site did not receive enough responses to be rated. CHART NOTES: Stores are ranked by the overall satisfaction rating, and then by the total number of positive and negative ratings. Source: Survey of 5923 PC World readers and PCWorld.com visitors from March 2 through March 15, 2006.

Christopher Null is a San Francisco-based technology writer.

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