Cell Phone Complaints
According to the Better Business Bureau, cell phone companies are now the highest-ranked industry for consumer grievances. Here are some common complaints--and what you can do to avoid them.
Services you don't want: Cell phone carriers offer everything from mobile TV and radio packages to roadside assistance plans, and some give free trials to new subscribers. Always ask what services--including free trials--are supplied when you sign up, and find out whether you are responsible for canceling services yourself.
Upgrade fees: If you plan to keep the same carrier but get a new phone, determine in advance what fees--if any--apply. Some carriers charge users for upgrading the phone, even at the end of an existing contract. Ask exactly how much you'll be charged and why.
Billing woes: Not sure why the amount of your cell phone bill is higher than you had expected? The difference is probably due to taxes and fees, but you should always check to make sure. Before signing a contract, ask what fees and taxes you'll see on the bill, and what the bottom line will be.
Customer service: Who do you call when something goes wrong? Find out what you'll need to do--and pay--to fix your phone.
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