Quantcast
PCWorld.com is upgrading some back-end systems. Some site features, such as user registration, may be temporarily unavailable.

Security is Priority, Say Online Banking Customers

Survey finds consumers will sacrifice convenience in favor of stronger financial security online.

Tash Shifrin, Computerworld UK

  • 0 Yes
  • 0 No

Nine out of 10 consumers are prepared to sacrifice convenience in favor of stronger security to protect online bank accounts, research has found.

A survey of more than 2,750 consumers found that loss of personal data and the possibility of future financial fraud in their name were the two most frequently cited worries about online banking.

Asked about their preference for convenience versus stronger security, just 10 percent of respondents said they would sacrifice security for greater convenience.

The bank customers were more concerned about identity safeguards than whether they would be reimbursed for financial losses, the survey carried out by Javelin Strategy and Research for authentication service provider Authentify found.

Stephen Knighten, a statistical analyst at Javelin, said: "We identified an important shift in what concerns consumers most about banking online. These findings demonstrate that the financial services industry must go beyond zero liability protection and offer more comprehensive identity safeguards to gain the trust of consumers, especially those who have so far been reluctant to conduct financial transactions online."

The survey found that 78 percent of respondents would like their identity to be verified using real-time authentication mechanisms in the event of questionable account activity.

Computerworld
For more enterprise computing news, visit Computerworld. Story copyright © 2007 Computerworld Inc. All rights reserved.

  • Recommend this story?
  • 0 Yes
    0 No

"Security is Priority, Say Online Banking Customers" Comments

  • Great year-end deals
    for small business!
  • Get 24/7 live remote AT&T Tech Support 360* service along with select Lenovo* PCs (with Intel® Core™ 2 Duo processors) and save up to 200!

    Learn more

  • HP EliteBook* 6930p Notebook with Intel® vPro™ technology and a free HP Basic Docking Station - $641 instant savings!

    Learn more

Dell Laptop Deals

People who read this also read:

Sponsored Links