Cable Users Get Cut Off

Comcast says that less than 0.01 percent of its residential customers use the service excessively, and insists that it won't cut off accounts without warning. According to recent media reports, however, one Comcast customer in Massachusetts who was notified of excessive bandwidth use by the provider says she was told that there was no specific limit. Nevertheless, she says, her account was suddenly cut off a few months later. It is not clear exactly how much bandwidth she was using.

Comcast isn't the only provider that limits broadband use, but today's bandwidth-heavy activities--such as downloading movies--may push more users toward those limits.

Liane Cassavoy