Quantcast
PCWorld.com is upgrading some back-end systems. Some site features, such as user registration, may be temporarily unavailable.

How to Survive the Worst PC Disasters

Can't get your PC to boot? Or just sent your boss a really embarrassing e-mail? Here's how to recover from these and ten other potential catastrophes.

Christopher Null

  • 0 Yes
  • 0 No

Problem: You can't get into Windows because you forgot your password.

Likely Cause: Consult your family physician for a complete diagnosis.

In Video: How to Retrieve a Lost Windows Password

The Fix: With each version of Windows, recovering a lost password becomes a bit harder, thanks to Microsoft's inexorable security improvements. However, there's no need to abandon hope.

  1. If it's your Windows XP log-in password, try logging in under another account with administrator privileges. (There may have been an account like 'Owner' installed, often with no password, when you first bought your PC.) Any administrator account can reset the password of any other account. If you're not using the Windows XP log-in screen (the one with the icons for each user), you can try logging in with the account named 'Administrator', which is hidden on the XP log-in screen. If you are using the XP log-in screen, try pressing <Ctrl>-<Alt>-<Delete> to reach the old, NT-style screen, which should allow you to type in the user name.
  2. If no other account exists on the PC, you'll need to turn to third-party tools to reset the password or crack it. Ophcrack is the first third-party tool I'd recommend to recover a lost password: Using another PC, download the free software from ophcrack.sourceforge.net and burn it to a disc. Boot from this CD and watch Ophcrack go to work. Based on extensive password tables, it can recover most passwords in a matter of minutes, for all the accounts on a PC.
  3. You also can try a tool that can reset your password if everything else has failed; note, though, that such tools generally involve a small risk of data loss or corruption. Offline NT Password & Registry Editor and Emergency Boot CD are both free, include bootable CD versions, and are fairly self-explanatory if you're comfortable working with the command line. Both can reset your Windows password for you, and they support multiple versions of Windows.
  4. If you lost a BIOS-level password, you can try resetting or bypassing it. First, try backdoor passwords as listed at Tech FAQ. If none works, try resetting your CMOS--as discussed in "Problem: Your computer won't boot"--to cause the BIOS to reset to its default state. Replace the battery and then restore the jumper to its original position and reboot your system.

How to Avoid It Next Time: If password loss is a frequent problem, consider writing them down and keeping them in your wallet, or storing them in a bank safe deposit box or a safe at home--just make sure you don't lose the key.

For a visual tutorial on this subject, watch our video.

  • Recommend this story?
  • 0 Yes
    0 No

"How to Survive the Worst PC Disasters" Comments

  • Great year-end deals for small business!
  • Get 24/7 live remote AT&T Tech Support 360* service along with select Lenovo* PCs (with Intel® Core™ 2 Duo processors and save up to 200!

    Learn more

  • HP EliteBook* 6930p Notebook with Intel® vPro™ technology and a free HP Basic Docking Station - $641 instant savings!

    Learn more

Learn more about the Windows Phone PCWorld Gift Guide

Focus on Personal Productivitysponsored by Microsoft

  • Personal Finance 2.0 These free and fee-based Web services not only aggregate data from your online bank accounts, they give you tools for managing your money.
  • High-Tech Travel Tips Plenty of stories provide advice for elite mobile professionals. But what about you, the unproductive traveler?

People who read this also read:

  • Perfect Printing Solutions Find just the right All-in-One printer for you from HP. Visit the HP Resource Center.
  • Lenovo Laptop Showcase Find out how Lenovo IdeaPads and Thinkpads balance performance and portability. Visit the Lenovo Resource Center for more info...

PC World's How To Buy Laptops Guide

Sponsored Links