Missing in Action

Page Computer: Reader Ken Lake of Cary, North Carolina, wrote us when an LCD monitor and video card that he had purchased online from Los Angeles-based Page Computer never arrived. He couldn't reach anyone at the company, and neither could we. Our first e-mail to the company got an automated response, but despite multiple follow-up e-mail requests and phone calls, we never heard from Page again. When we checked in early July, Page Computer had received an F rating (the lowest possible) from the Better Business Bureau and had failed to answer 121 of 367 complaints lodged against it in the previous three years.

EZInkjets.com: Similarly, Joe Vecchio of Clearwater, Florida, says that he failed to receive inkjet cartridges he had ordered online from EZInkjets.com. Our e-mail inquiries sent to EZInkjet either bounced or went unanswered; phone calls to the Los Angeles-area firm were transferred to overflowing voice mailboxes.

As of early July, EZInkjets.com had an F rating from the BBB, which says the firm failed to answer 994 of 1056 complaints filed against it in the past three years.