Quantcast
Subscribe to magazine

EMC Unveils VoIP Monitoring Tool

Tom Jowitt, Techworld

  • 0 Yes
  • 0 No

EMC has launched software to allow companies to better control their IP telephony.

The company said that Smarts VOIP Performance Manager and Smarts VOIP Performance Reporter would allow companies to monitor, diagnose, and report, as well as provide alerts on all aspects of a system that may affect IP telephony services. This includes information about phone calls, telephone extensions, voice quality, availability of phone service and interconnections to telecoms providers.

EMC said that the software would also monitor call volumes, call quality and route patterns to help ensure service levels. Trend reporting and historical performance data is also provided.

EMC says that its software analyses data from multiple sources in order to pinpoint the cause of IP telephony and IT infrastructure problems.

According to Chris Gahagan, EMC's senior vice president of resource management software, the software simplifies the management of geographically dispersed and hybrid installations.

While pricing was not mentioned, the Smarts software is mostly targeted at global enterprises and managed service providers, as it is able to manage hundreds of IP PBXs and hundreds of thousands of phones.

The platform currently supports Avaya Communications Manager, Cisco Unified Communications Manager, Cisco Unified CallManager and Cisco CallManager. It also can be integrated with other third-party management systems.

  • Recommend this story?
  • 0 Yes
    0 No

"EMC Unveils VoIP Monitoring Tool" Comments

Print 65% more pages than with refilled inks. Trust Original HP Inks. Hit Print Reliably.

Featured APC Accessories For Your System
10% Off Entire Cart at Online Store

  • APC Back-UPS ES Safeguards your equipment from damaging surges and spikes that travel along your utility & data lines.
  • APC SurgeArrest Performance Highest level of protection for your professional computers, electronics and connected devices, as well as provides surge protection.

People who read this also read:

  • 2007 Microsoft Office Suites Comparison This paper compares and contrasts four suites of the 2007 Microsoft Office system: Microsoft Office Standard 2007, Microsoft Office Professional Plus 2007, Microsoft Office Enterprise 2007 and Microsoft Office Ultimate 2007. This paper is intended to help organizations understand the applications and capabilities offered, and to identify the suite that best fits their needs.
  • Windows Vista Migration: The Business Proposition It's not so much a matter of "if" but "when" for most organizations regarding migration to Windows Vista. Laying the groundwork now for this migration can yield higher ROI than waiting until later. This Computerworld Technology Briefing explains it all.

PC World's Marketplace