Printers: Lexmark Receives Low Grades All Around
Printer prices have been falling for the past two years, so vendors depend on ink cartridge sales to make up the difference. Our survey suggests that this isn't helping the overall reliability of these products. Lexmark, Epson, and Dell customers had unusually high complaint rates regarding the general reliability of their printers. Dell, Epson, and HP owners had problems getting service and support for broken printers. Readers were most irked by Lexmark and its printers, much as in our 2005 survey. Lexmark could take a lesson from Canon, which nearly ran the table with better-than-average scores on all but one measure.
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