Laptops: Apple and Lenovo Top the Field
Apple and Lenovo (formerly IBM) customers are happier than most with the service and support their laptops received after the sale; Lenovo in particular got high marks for not leaving customers hanging on hold when they need to talk to a support rep. Overall, both vendors' customers had fewer complaints, on average, than owners of other brands about their notebooks' reliability. Readers who owned Compaq or Averatec portables were less happy. A disproportionate number of Compaq customers said that their laptops were less reliable in general, while Averatec owners reported more component failures.