Technology's Most (and Least) Reliable Brands

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Cameras: Canon Zooms; Kodak and HP Lose Focus

Readers like the ruggedness of Canon cameras--and the way Canon services them when something breaks. But only a couple of camera brands--Kodak and HP--earned noticeably low marks in these areas. Owners of those cameras reported a higher-than-normal number of technical problems, including those discovered immediately after opening the box for the first time. Those issues probably helped form users' negative opinions of the overall reliability of Kodak and HP cameras.

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