Technology's Most (and Least) Reliable Brands

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MP3 Players: The iPod Remains the Player to Beat

Not surprisingly, iPod users gave Apple high marks for making the product easy to use. The iPod's simple, elegant, and intuitive design may color the overall good feeling users have about the reliability of the devices. That may also cast a bad light on competing players: Users of almost all non-iPod players had complaints about the ease of use of their devices. But readers had some nice things to say about iPod competitors, too. For example, relatively few users of Toshiba and Sony MP3 players reported having technical problems over the lifetime of their products.

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