Controversy Swirls on Community Forums

How reliable is your favorite technology brand? The results of our most recent reliability and service reader surveys put Apple, Canon, and Lenovo on top overall, while Hewlett-Packard and Lexmark bring up the rear. Browse the survey results, then join the discussion.

When we posted "7 Things Your Company's IT Department Doesn't Want You to Know," IT managers fought back. Most said that a company has the right to restrict employee access, and employees shouldn't mess with their rules. Have you "fought the law"? Who won? Share your thoughts.

Facebook's new Beacon advertising platform is causing a stir. Will the new revelations stop you from using Facebook? Tell us what you think about how Beacon affects your privacy online.

Given all the fuss, it's no surprise that two of our top five most recommended stories are about Facebook. There are also two Google stories, and one about a hacker who used a Sony PlayStation 3 to crack passwords. To vote for your own favorites, click one of the thumbs up icons on an article's page.

We end with product reviews from readers like you. Don't forget to visit PC World Shopping for reviews of gadgets you're considering this holiday season--and be sure to review the gear you already own.

Note: To use our interactive features, such as adding comments to discussions, voting in the weekly poll, and contributing your own product reviews, you must be signed in to the PC World Web site. (Not registered? You can sign up online.) However, you can view the discussion threads and poll results without being signed in.

Technology's Most (and Least) Reliable Brands

RastaMon says: Except the OS, I've been impressed with every IBM/Lenovo laptop I've seen. They have a nice feature set, and the ones I have seen have looked like their owners use them as doorstops when they were not being used as laptops. Through all the abuse they held up well. I love my Macs, but if I were to buy a non-Apple laptop, Lenovo would be at the top of my list.

Erey10 says: I have been let down by Fujifilm. My first digital camera lasted seven months and Fuji repaired it. But six months later, it broke again and they refused to fix it. So never again. The same goes for HP: my laptop's keyboard went bad two days after the warranty was up, and they refused to fix it. These companies don't seem to understand that we are what is keeping them in business--and yes, we do have long memories.

Rkinne01 says: The problem with most of these customer service lines is that they're all scripted and the operators don't have any real technical knowledge.

Pmallen100 says: I'll never buy an HP product again. I'm very happy with my "off the shelf" eMachine and Acer products. The major vendors need to realize most of us know that when you take away good customer service, all you're left with is a name on a box.

Read the posts in this thread and contribute your own opinion.

7 Things Your Company's IT Department Doesn't Want You To Know

takatori says: Workers need to realize that companies are fully within their rights to monitor workers while on the premises or using company-supplied equipment. This may include and is not limited to key logging, archiving personal documents or photographs saved on your work PC, recording phone calls, taking periodic screen shots, or video surveillance.

Frakolas says: I am a network admin at my place of work and I have caught many people trying some of these very same tactics. The user agreement specifically states that these kinds of methods can be grounds for termination. Yeah, sure, go ahead and get around the security measures in place--chatting with your buddies or using unauthorized flash drives, etc. We IT/IS peeps put those there just to annoy you!

Joker1231978 says: There are reasons why certain things are blocked. Do you know what the biggest threat to a computer system is? The user. There is a difference in needing to do something and wanting to do something. If you need it, the IT department can work with you. If you just want it, then you're SOL. Go work at home.

Itproandteacher says: When I worked in IT support, many of the biggest headaches were caused by people who fancied themselves technically proficient and caused problems instead of working within the rules to get the access or changes they desired. I've known people to be disciplined and/or terminated for elevating workstation privileges, working around Web filtering, circumventing file size limits, etc.

Read the posts in this thread and contribute your own opinion.

Facebook's Beacon More Intrusive Than Previously Thought

Toulinwoek says: This kind of thing should never be tolerated, period. Does anyone realize the money these people are making on this? Are we going to be so sheepish as to let ourselves be merchandised this way and simply turn a blind eye--or apply some reasoning that allows us to keep using the service, knowing how little respect they have for us? Is what it offers really worth that? I'm sorry, I can't. I just can't.

Dewcrav3r says: I am almost ready to dump Facebook after reading this article. I thought it would be a great alternative to MySpace, but in the end it is no better. I refuse to allow any company I associate with to use spyware tactics on my Web surfing.

Voyagerfan5761 says: The only reason I have Facebook is because of friends I met over the summer, who use it more than they check their e-mail. For this kind of behavior, I might try to have them delete my account now. I'll have to think about it, but this kind of broadcasting is ridiculous.

GiggityGoo says: Ha ha, I love it. Faceboogers complaining about privacy. That's like going swimming and not wanting to get wet.

Read the posts in this thread and contribute your own opinion.

Top 5 Most Recommended

  1. Facebook's Beacon More Intrusive Than Previously Thought
  2. Google Service Uses Cell Towers to Locate Users
  3. Facebook Admits Ad Service Tracks Logged-Off Users
  4. Hacker Users Sony PlayStation 3 to Crack Passwords
  5. Search Google, Click to Massive Malware Attacks?
1 2 Page 1
Shop Tech Products at Amazon