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Identity-Theft Protection: What Services Can You Trust?

New online services offer to protect you from identity theft, and some claim to help you undo damage after it happens. But when we tested the services, we found that many fall short.

How Much Identity Protection Do You Get for Your Money?

None of the six sevices we tested qualifies as full-featured. Here's how they ranked, based on offerings and performance.

Company/Service, in order of ratingRatingCredit alerts and online credit reportsPublic record reportsFraud alertOnline dashboardChat room scansIdentity theft insuranceSecurity softwareComments
Identity Guard "Total Protection"

$17/month or $170/year
GoodYesYesNoYesYesYesYes1 Full service handles both monitoring and freezes, but interface invites signing up for things you already have.
Debix Identity Protection Network

$99/year2
FairNoNoYesYesNoYesNoService offers real-time identity verification via phone, though not all creditors take advantage of this.
Suze Orman's Identity Theft Kit

$40 kit
FairNoNoYes3 YesYesYesYes4 Software-based kit uses TrustedId for alerts; claims to protect against theft of health insurance records, too.
TrustedID "Identity Freeze"

$13/month or $110/year
FairNoNoYesYesNoYesNoThis is the only service to manage both credit freezes and fraud alerts. Performed as advertised in our tests.
LifeLock

$10/month or $110/year
PoorNoNoYesNoYesYesNoThe most limited of the services tested lacks online dashboard; fraud alert wasn't set until we followed up.
TrueCredit by TransUnion "3 in 1 Monitoring"

$15/month
PoorYesYesNoYesNoYesNoService is marred by obnoxious marketing tactics; in our test it failed to issue alerts in two instances.
1 Free download of ZoneAlarm Security Suite included. 2 Also sold by LoudSiren for $9 a month.3 Via partnership with TrustedID.4 Installs antivirus and antispyware software.

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