Anthropology's Technology-driven Renaissance

Anthropology is an age-old, at times complex discipline, and like many others, it suffers from its fair share of in-fighting and disagreement. It's also a discipline shrouded in mystery. Few people seem to know what anthropology really is or what anthropologists really do, and a general unwillingness to ask simply fuels the mystery further. Few people ever question, for example, what a discipline better known for poking around with dinosaur bones is doing playing with mobile phones or other high-tech gadgets. In today's high-tech world, anthropologists are as visible as anyone. In some projects, they're all that's visible.

The public face of anthropology likely sits somewhere close to an Indiana Jones-type character, a dashing figure in khaki poking around with ancient relics while they try to unpick ancient puzzles and mysteries, or a bearded old man working with a leather-bound notepad in a dusty, dimly lit, inaccessible room at the back of a museum building. If people were to be believed, anthropologists would be studying everything from human remains to dinosaur bones, old pots and pans, ants and roads. Yes, some people even think anthropologists study roads. Is there even such a discipline?

Despite the mystery, in recent years, anthropology has witnessed something of a mini-renaissance. As our lives become exposed to more and more technology, and companies become more and more interested in how technology affects us and how we interface with it, anthropologists have found themselves in increasing demand. When Genevieve Bell turned her back on academia and started working with Intel in the late 1990s, she was accused of "selling out." Today, anthropologists jump at the chance to help influence future innovation and, for many, working in the technology industry has become THE thing to do.

So, if anthropology isn't the study of ants or roads, what is it? Generally described as "the scientific study of the origin; the behavior; and the physical, social, and cultural development of humans," anthropology is distinguished from other social sciences – such as sociology – by its emphasis on what's called "cultural relativity," the principle that an individual's beliefs and activities should be interpreted in terms of his or her own culture, not that of the anthropologist. Anthropology also offers an in-depth examination of context – the social and physical conditions under which people live – and a focus on cross-cultural comparison. To you and me, that's comparing one culture to another. In short, where a sociologist might put together a questionnaire to understand what people think of an object, an anthropologist would immerse themselves in the subject and try to understand it from "within."

Anthropology has a number of subfields, and, yes, one of those does involve poking around with old bones and relics. But, for me, development anthropology has always been the most interesting subfield because of the role it plays in the third-world development arena. As a discipline, it was borne out of severe criticism of the general development effort, with anthropologists regularly pointing out the failure of many agencies to analyze the consequences of their projects on a wider, human scale. Sadly, not a huge amount has changed since the 1970s, making development anthropology as relevant today as it has ever been. Many academics – and practitioners – argue that anthropology should be a key component of the development process. In reality, in some projects it is, and in others it isn't.

It's widely recognized that projects can succeed or fail on the realization of their relative impacts on target communities, and development anthropology is seen as an increasingly important element in determining these positive and negative impacts. In the ICT sector – particularly within emerging market divisions – it is now not uncommon to find anthropologists working within the corridors of high-tech companies. Intel and Nokia are two such examples. Just as large development projects can fail if agencies fail to understand their target communities, commercial products can fail if companies fail to understand the very same people. In this case, these people go by a different name – customers.

The explosive growth of mobile-phone ownership in the developing world is largely down to a vibrant recycling market and the arrival of cheap US$20 phones, but is also down, in part, to the efforts of forward-thinking mobile-phone manufacturers. Anthropologists working for companies such as Nokia spend increasing amounts of time trying to understand what people living at the so-called "bottom of the pyramid" might want from a phone. Mobile phones with flashlights are just one example of a product that can emerge from this brand of user-centric design. Others include mobile phones with multiple phone books, which allow more than one person to share a single phone, a practice largely unheard of in many developed markets.

My first taste of anthropology came a little by accident, primarily down to Sussex University's policy of students having to select a second degree subject to go with their development studies option (this was my key interest back in 1996). Social anthropology was one choice, and one that looked slightly more interesting than geography, Spanish or French (not that there's anything wrong with those subjects). During the course of my degree, I formed many key ideas and opinions around central pieces of work on the appropriate technology movement and the practical role of anthropology, particularly in global conservation and development work.

It was not until three or four years later that the importance – and relevance – of anthropology became apparent to me. It has emerged as a central pillar in my work and is interestingly the area that raises the most eyebrows among delegates at conferences. But it's not just about the degree. Many ideas, values and opinions were cemented during numerous spells living and working in developing countries over a 15-year period. Hospital and school building projects in Uganda and Zambia, biodiversity survey work in Uganda, primate conservation in Nigeria and Cameroon, civil society work in Zimbabwe, and spells of ICT-related research in South Africa and Mozambique have all combined to give me a real sense of the reality on the ground for many people living in the developing world. This insight, I believe, is crucial, even if it has taken 15 years to gain.

Today, handset giants such as Nokia and Motorola believe that mobile devices will "close the digital divide in a way the PC never could." Industry bodies such as the GSM Association run their own "Bridging the Digital Divide" initiatives, and international development agencies pump hundreds of millions of dollars into economic, health and educational initiatives based around mobile phones and mobile technology.

In order for the mobile phone to reach its full potential, we're going to need to understand what people in developing countries need from their mobile devices and how they can be applied in a way that positively impacts their lives. Sounds like the perfect job for an anthropologist to me.

Ken Banks devotes himself to the application of mobile technology for positive social and environmental change in the developing world, and has spent the last 15 years working on projects in Africa. Recently, his research resulted in the development of FrontlineSMS, a field communication system designed to empower grassroots nonprofit organizations. Ken graduated from Sussex University with honors in social anthropology with development studies and currently divides his time between Cambridge (UK) and Stanford University in California on a MacArthur Foundation-funded Fellowship. Further details of Ken's wider work are available on his <a src="http://www.kiwanja.net" target="_blank">Web site</a>.

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