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Hewlett-Packard LaserJet CM2320nf

PCWorld Rating

3.5
3.5 / 5 - PCWorld, Sep 30, 2009

Pros

  • Low sticker price; intuitive design
  • Easy setup and maintenance

Cons

  • Expensive black toner
  • Inconsistent scan quality

Bottom Line

The low-hassle design is nice, but if you print a lot, seek a model with cheaper black toner.

Hewlett-Packard LaserJet CM2320nf

HP Color LaserJet CM2320nf Color Laser Multifunction Printer

The HP Color LaserJet CM2320nf color laser multifunction printer would be a good choice for a small office with a light workload. This $599 (as of April 6, 2009) MFP is compact and well designed, but its black toner is particularly expensive.

The Color LaserJet CM2320nf has a fairly basic set of features. In addition to the 250-sheet main input tray and 50-sheet multipurpose tray, a 550-sheet extra tray is available for $150. The automatic document feeder (ADF) holds 50 sheets for copying or scanning. Disappointingly, it can't perform automatic duplexing, but helpful on-screen prompts walk you through the manual process. The control panel is straightforward: All buttons are clearly labeled and grouped. A 2.4-inch, tiltable color LCD shows menu options and status messages. Hewlett-Packard includes its useful HP Document Manager software for initiating and organizing your scans and faxes. The HTML-based documentation does a nice job of covering the MFP's principal functions but is sketchy on some details.

The Color LaserJet CM2320nf posted average or better-than-average scores in our tests. HP's specs claim that the model has a top speed of 21 pages per minute for both black-and-white text and color image printing, but in our tests the machine managed a pedestrian 17 ppm for text and 4.1 ppm for color graphics--though the latter is above average for this category. Text output was outstanding; and ornate fonts stood out sharply, even at small point sizes. Most color prints appeared to be somewhat oversaturated, though fleshtones looked realistic; color scans varied in saturation, too. Scans and copies of monochrome graphics struggled with fine details.

The Color LaserJet CM2320nf's toner system is a bit quirky--and pricey. The cartridge rack slides out on loosey-goosey arms that feel unreliable for long-term service, and the toner cartridge slots are not keyed. To make matters worse, when I deliberately switched colors, the alerts on the LCD and on HP's ToolboxFX status and settings applet were vague.

Black toner costs $123 with a 3500-page yield, which amounts to a pricey 3.5 cents per page. Each 2800-page color cartridge costs $121 (or 4.3 cents per page), so a typical four-color page costs 16.5 cents. A low-volume office might not feel the pinch for a while, but busier workplaces will. And because the Color LaserJet CM2320nf ships with 1200-page starter cartridges, you'll need to buy replacements sooner rather than later.

The HP Color LaserJet CM2320nf could fit well in a small office that prints or copies limited quantities of documents and graphics. If duplexing is high on your list of desirable features, however, consider the slightly more expensive Brother MFC-9450CDN.

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PCWorld Lab Results
  • Rating Breakdown
  • 78
  • 81
  • 88

PCWorld Test Center (Quality)

Print quality: TextSuperior
Print quality: Color photoGood
Print quality: Grayscale photoGood
Copy qualityGood

PCWorld Test Center (Speed)

Print speed: Text17 ppm

Performance

300dpi Line Art Image (secs)17.89
4 by 6 Color Photo (secs)19.58
4 by 6 Grayscale Photo (secs)18.8
Color Output QualityGood
Final Scan Time, 2-by-2-Inch Document, 600 dpi 27.91
Final Scan Time, 4-by-5-Inch Document, 100 dpi2.08
Final Scan Time, One-Page Word Document, 300 dpi 2.83
Grayscale Glossy Output Qualityn/a
Line Art Output QualitySuperior
One-Page Copy (secs)16.32
One-Page Line Art, Maximum ResolutionFair
One-Page Webpage (secs)17.83
One-Page Word Document, 300 dpiFair
Overall Scan QualityFair
Preview Scan, 2-by-2-Inch Document, 600 dpi12.55
Preview Scan, 4-by-5-Inch Document, 100 dpi12.71
Preview Scan, One-Page Word Document, 300 dpi13.47
Sports Action Shot (secs)30.72
Ten-Page Word Document (secs)45.97
Tested Color Speed (ppm)4.1
Tested Glossy Photo Speed (ppm)2
Tested Grayscale Speed (ppm)3.2
Tested Lineart Speed (ppm)3.4
Three-Page Word Document (secs)25.86
Two-Page Excel Document (secs)20.5

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