I bought a refurbished monitor from auction site UBid.com with a 90-day warranty from "vendor." I assumed the manufacturer or UBid covered the warranty. When I got the monitor, it had a defective, discolored screen, so I called UBid. My invoice listed a third party as the warranty provider, but UBid gave me another number for a fourth party, whose terms were unacceptable.
P. Subriar, San Buenaventura, California
On Your Side responds: Nevenka Todorovic, manager of corporate communications for UBid.com, says the company "doesn't always list the name of the warranty [provider] on the Web site. There are instances where it will simply state 'from vendor' without listing the actual vendor's name. Warranties on refurbished products can be from either the manufacturer or a [third-party] vendor." Make sure you understand the terms of the warranty--and who is providing it--before you buy.
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