Do Google's Employee Perks Really Go too Far?
Meg Whitman, as you may have heard, is running for governor of California. In her new book, The Power of Many, the ex-CEO of eBay talks about the importance of being frugal. For some reason, she scolds Google specifically for the perks it gives its employees. She warns that "there are dangers to creating a perk-filled culture...the free gourmet cafeterias, free haircuts... It can be difficult to adjust people's expectations once they have gotten used to certain indulgences."
As a visitor I've experienced these indulgences first hand and, yes, they are a little over the top. A couple of months ago InfoWorld's Neil McAllister wrote a hilarious takedown of the smugness that can result from such excesses in his personal blog.
On the other hand, Google can spend its money however it wants to, and you can argue those perks are brilliant marketing, not only in attracting young talent but in helping to create a woo-woo factor that few other companies inside or outside of Silicon Valley have ever enjoyed.
So to what "dangers" does Whitman refer? Presumably, her point is that when you shower your employees with perks, you spoil them, so if the focaccia is a tad soggy one day productivity flags or -- in her reference to "expectations" -- employees will pack up and go elsewhere if a reversal of fortune causes those perks to be rescinded.
This doesn't bring to mind any Google employee I've met. In fact, I believe those company perks have helped yield an environment where most employees devote too much of their lives to Google -- and rarely shut up about how lucky they are to work there.
It is true, however, that Google will hit a rough patch one day, and it may well decide to cut costs by installing a cash register in the cafeteria. Across the company the Odwalla coolers will go empty. The net on the beach volleyball court will fray. What will happen then?
It will be a sad time. Googlers will sulk and commiserate. The rest of us will get a small taste of schadenfreude. But in the end, Google employees will console themselves with the knowledge that they work at one of the most innovative tech companies in the world, while most of the rest of us will not.