New Survey: AT&T Customers Experience Most Dropped Calls

PCWorld's most recent wireless performance test put AT&T ahead of the pack with average download speeds of 1410 kilobits/sec (Verizon came in last with an average download speed of 877 kbps). But according to a new survey by ChangeWave Research (an independent outfit we’ve heard from in the past), customers still aren't satisifed.

The March survey not only places AT&T last among the top four U.S. carriers in percent of calls dropped, but also in customer (dis)satisfaction.

A total of 4,040 U.S. and Canadian users were asked how many dropped calls they'd had over the last three months. AT&T users reported the largest percentage of dropped calls (4.5 percent), while Verizon users experienced the smallest percentage (1.5 percent). Sprint/Nextel (2.4 percent) and T-Mobile (2.8 percent) ranked second and third, respectively.

According to ChangeWave, Verizon's dropped call percentage was the carrier’s best showing ever in a ChangeWave survey. Conversely, AT&T's dropped call percentage was its worst.

The ChangeWave survey also polled customers on overall satisfaction and Verizon was the clear leader: 49 percent of Big Red customers said they were "Very Satisfied" with the service. Sprint/Nextel came in second (35 percent), while T-Mobile (23 percent) and AT&T (23 percent) tied for last.

ChangeWave also had some interesting findings about the potential impact of a Verizon iPhone--53 percent of Verizon customers said they'd be "Very Likely" (19 percent) and "Somewhat Likely" (34 percent) to buy a Verizon iPhone.

To comment on this article and other PCWorld content, visit our Facebook page or our Twitter feed.
Shop Tech Products at Amazon
Notice to our Readers
We're now using social media to take your comments and feedback. Learn more about this here.