Focus On Your Business and Outsource Your IT Support

IT-Support

Businesses today are faced with fierce competition in a struggling economy, coupled with an increased reliance on complex technology to get things done. It can be precarious to be dependent on technology—it has a way of complying with Murphy’s Law and only breaking when you need it most.

Few small businesses have either the skills or the time necessary to effectively maintain or repair PCs, networking equipment, or other devices. Small businesses should stay focused on what counts, and enlist the aid of expert IT support.

Sometimes business technology breaks

Whether you want to create a sales presentation for a potential customer, draft up a contract, track inventory, or communicate with co-workers, partners, or clients, technology is crucial. Most businesses simply can’t operate without working computers and a functional connection to the Internet.

And resolving these inevitable breakdowns is rarely a simple matter. As a business grows it typically ends up with computers and network equipment from a variety of dealers, so getting the support you need is more complicated because you have to keep track of multiple warranties and support contracts, and deal with finger pointing between vendors.As much as you depend on technology, though, it isn’t always dependable. Power supplies die. Hard drives crash. The harsh reality is that the computers, routers, switches, servers, and other technologies you rely on will eventually fail.

The bottom line, though, is that a computer crash or network outage can cripple your company and bring productivity to a halt. When an issue arises, time is money and it’s imperative that you resolve the problem and resume normal business operations as soon as possible.

Call in the experts

No matter what your business is, you should focus on your core strengths. Unless your company is an IT services provider, odds are good that maintaining and troubleshooting computers and networking equipment is not your strong suit.

Large companies address this problem by hiring the right people for the job. There’s a marketing department for marketing, an accounting department for accounting, and an IT department responsible for maintaining and repairing the technology the business relies on.

Smaller companies, on the other hand, can’t afford to hire dedicated, full-time employees for tasks like IT that lie outside the core business goals. Even if money were not an issue, a small or medium business doesn’t have enough of a need to justify hiring someone full time.

Many small and medium businesses simply find the most tech savvy employee and designate them to manage IT as well. That’s fine for handling hardware purchasing and software licensing, or for day-to-day operations, but when something breaks you need someone with the right knowledge and skills to deal with it quickly and properly.

Leave the dirty work to the experts. The cost of outsourcing IT support will pay for itself because your tech issues will be addressed quickly and correctly so you can continue to focus on meeting your customers’ needs and growing your business.

Dell ProSupport

The smart thing to do is to outsource your IT support. Dedicated IT professionals like those at Dell ProSupport are trained experts. They are experienced in maintaining and troubleshooting desktops, laptops, servers, and network hardware, and they have the knowledge and skills to keep things running smoothly.

With Dell ProSupport you have 24x7 access to IT assistance. Dell IT technicians can provide remote and on-site support with guaranteed parts and labor response times to ensure your business can resume normal operations as quickly as possible.

The best part is that you don’t have to use all Dell equipment to outsource your IT to Dell ProSupport. Dell simplifies the process of dealing with multiple vendors, though, by acting as your single point of contact. You only need to know one phone number, and Dell ProSupport will take care of everything.

Your business may depend on technology, but technology is not your business. There’s a peace of mind that comes from having knowledgeable experts on call, which frees up your thoughts for more important things.  Outsourcing your IT support needs will help you focus on building your business and securing your future.

[ This sponsored article was written by IDG Creative Lab, a partner of PCWorld. ]

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