On a day where Yahoo users were already discussing the shortcomings of the company’s redesigned logo, Yahoo Mail stumbled and crashed Thursday morning.
Yahoo Customer Care’s Twitter account confirmed the problem began as early as 6:30 AM PDT on Thursday, with several sites that monitor the status of Web services also reporting outages. Yahoo representatives had not returned requests for comment by press time.
It’s unclear how many users were affected by the outage; unlike Google and Microsoft, Yahoo doesn’t provide a services dashboard to update users on problems. Instead, sites like DownDetector and DownRightNow track tweets and complaints to gauge the severity of the outage.
On Sept. 2, for example, DownDetector tracked a spike in outage complaints, spiking around 7 AM ET. But the number of complaints was also much smaller, peaking at 136, versus 494 for the current outage. (The number of complaints can point to the severity of the outage, but not the actual numbers.) DownRightNow also confirmed that users began reporting an outage at about the same time, and that it was still ongoing at press time.
Users reported a variety of problems, from delays in mail delivery to a simple inability to receive email. Some reported that they had better luck in accessing the mobile version of Yahoo Mail, at m.yahoo.com.
In June, Yahoo finalized its redesign of Yahoo Mail (as shown at left), combining a more organzied, cleaner look with the Google-esque ability to scan and mine user emails for data that could be used for advertsing purposes.
Yahoo has also added the ability to send large files via Dropbox. Although DownDetector has tracked several smaller Yahoo Mail outages over the past few months, the last major reported incident was in 2011, when a small number of customers were without email services.
So far, there was no indication that Yahoo Mail’s outage was tied to the company’s redesigned logo, a bland redesign that seemingly annoyed most of the media while boring all but a handful of design geeks. Most users would probably have settled for just being able to access their email, rather than a new animated exclamation point in the Yahoo logo.