Indian Outsourcer Aegis to Acquire Argentinean Company

Indian outsourcer Aegis has entered into an agreement to acquire Actionline, a business process outsourcing (BPO) company in Argentina.

Aegis said on Tuesday that the agreement calls for the owners of Aegis to acquire the 5,000-staff operation in Argentina for an undisclosed amount.

Actionline's operations in Chile and Brazil are not included in the transaction, said Rabin Ghosh, a spokesman for Aegis.

The acquisition will give the company access to the growing market in Argentina and Latin America, the company said. Actionline will also serve as a base to service customers in similar time zones, it added.

Aegis does not currently have a presence in Latin America, Ghosh said.

A number of Indian outsourcers including India's largest, Tata Consultancy Services, have expanded in Latin America including through acquisitions.

Actionline is focused on the domestic market and serves telecommunications, banking, insurance and energy clients. As Argentina has very small time-zone differences with the U.S. and major European cities, Aegis plans to use it as a base for serving customers in these markets, Ghosh said.

The multilingual workforce in Argentina can be effectively tapped for not only the U.S. but also markets in Europe that do not speak English, the company said.

Aegis, owned by India's Essar Group, currently has about 39,000 staff across 10 countries including India and the Philippines. Actionline Argentina combines an offering of traditional contact-center services with capabilities in database management.

John Ribeiro covers outsourcing and general technology breaking news from India for The IDG News Service. Follow John on Twitter at @Johnribeiro. John's e-mail address is john_ribeiro@idg.com

To comment on this article and other PCWorld content, visit our Facebook page or our Twitter feed.
Shop Tech Products at Amazon