Eight Quick and Easy Productivity Wins for IT
Big tech projects can provide huge long-term payoffs in IT efficiency, but sometimes it's the little things that have the biggest impact on productivity. After all, it's often those details -- meetings, email, menial tasks -- that keep you from from tackling the important issues right away.
We talked to several tech pros and came up with eight quick ways to boost IT productivity without investing tens of thousands of dollars or six months of resources.
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Some you can implement right now. Others may take time, but rest assured, each will pay off handsomely in the long run -- so what are you waiting for?
IT productivity win No. 1: Break the meeting habit
According to recent surveys, IT staff spend nearly six hours a week in meetings that more than 70 percent say is time wasted. It's little wonder then that for many organizations "meeting" is a four-letter word.
Of course, face-to-face sit-downs can't always be avoided, but you can minimize their productivity drain by changing your meeting habits.
Meetings are about making decisions, not about sitting around waiting for everyone to say their piece. The quicker you reach consensus, the faster you can get back to doing real work.
Step No. 1: Remove all chairs from meeting rooms, suggests Patrick Srail, director of product management at News Corp./Myspace. Being forced to think on your feet will bring meetings to a head much more quickly.
Srail's other secrets? "Cancel all meetings that don't have an agenda, and repeat all action items at the end of each meeting," he says. "Meetings without action items are basically status updates, and those don't need to be in the form of meetings."
Instead of convening in a conference room, get status updates via email or chat, run slide presentations and product demos remotely using services like GoToMeeting or WebEx so people can view them without leaving their desks, and replace some in-person face time with video chat. That will save the time you waste schlepping to the conference room and waiting for laggards to roll in.
"Visual information communicates so much more than voice-only, your meetings will move more fluidly," adds Aaron Charles Sylvan, president of Sylvan Social Technology, which helps small businesses develop viral websites. "Also, since it compels both parties to pay attention, calls are brief and to the point -- instead of one person rambling while the other starts checking their email."
Another, seemingly paradoxical, way to reduce the number of pointless meetings is to increase the availability of places to meet, advises Rick Brenner, principal of Chaco Canyon Consulting.
"One of the drivers of periodic team meetings is the need to reserve conference rooms well in advance," he says. "Some teams meet even when there is little real need to meet, just because 'Tuesday at 10 is our regular meeting.' Having plenty of conference rooms eliminates the need to have meetings unless they're justified by the situation."
IT productivity win No. 2: Kill your email
Remember when email and IM were a productivity godsend? Fire off a question and get back to work while somebody else fetched the information you needed.
Those days are over, thanks to the deluge. According to the Radicati Group, the volume of email, IM, and spam is increasing by 20 to 25 percent per year. Managing all those messages is getting in the way of real work.
Rule No. 1: Turn off alerts for new messages so they don't distract you, says Stever Robbins, productivity expert and author of "9 Steps to Work Less and Do More." In other words, check your messages when you want them, not when they want you. Second, close your email and IM clients periodically throughout the day, and let everyone know you're off the electronic leash during those hours.
"You'll give yourself interruption-free brain cycles while still keeping in touch with colleagues as needed," Robbins says. "People can still call you if something's an emergency. And tell people in your email signature, 'I only check email 3 times a day, at 10 a.m., 1 p.m., and 4 p.m. Call if you need something more urgently.'"
People also tend to overuse email when other tools are more appropriate. Need to share large files with coworkers? Use a cloud storage service like Box.net or OfficeDrop, or a utility that syncs online storage across various devices such as Dropbox or SugarSync. They'll send you an alert when files are added or updated. Need to collaborate on a document or a presentation? Google Docs or SharePoint are far preferable to shuttling new versions back and forth via SMTP.
And when you finally check messages, actually deal with them, adds Alexander Pasik, CIO of the IEEE. He suggests having no more than 30 messages in your inbox at any time, and keeping only those requiring action items. Instead of laboriously filing each message in the proper folder, keep them in one place and use search tools to find messages as you need them.
"Many professionals have adopted bad habits such as allowing their inboxes to contain hundreds if not thousands of emails, many of which are unread," he says. "Simple email management can greatly increase productivity."
IT productivity win No. 3: View more, print less
It's no secret that the less time you spend switching between email, browser, spreadsheets, and your line-of-business software, the more you can get done. The productivity gain from being able to see all of them at once more than offsets the costs of a larger or a second monitor, says Pasik.
"The weakest link that diminishes productivity in the flow of information is the 'last two feet' -- that is, the distance between the monitor and the user," he says. "Humans can process far more information that can be effectively displayed on small screens. If users are given large monitors, they can see their emails, calendars, Web browsers, and other productivity tools simultaneously."
Instead of one huge display, Michael Bogobowicz, a consultant with Citrix Systems, uses two -- one stacked on top of the other.
"Having multiple monitors can greatly improve the amount of work done when in the office because more info is visible, and less time needs to be spent searching around windows," he says. "My preferred setup is actually two vertically stacked monitors as there's less visual distance between information than in a horizontal setup."
Another benefit: Being able to display, say, your entire calendar or every column in a large spreadsheet means you're less likely to print it out, says Pasik.
"Deploying large monitors is an incentive for giving up printers," says Pasik. "You'll print less, contributing to a greener environment."
That means you'll also spend less time going to the network print station to get your printouts, hassling with paper jams or toner issues, and filing or recycling paper. Your help desk people will thank you too; according to IDC, IT departments spend 15 percent of their time on printer-related issues.
IT productivity win No. 4: Free up your help desk
Help desk techs spend a lot of time fixing the same obvious problems. The more no-brainer stuff you take off their plates (like password resets or printer maintenance), the more time they can spend on real productivity killers.
For example, every two weeks, Richard Casselberry, director of IT operations for networking vendor Enterasys, meets with his internal help desk department to review the questions they get and brainstorm solutions. One quick fix: Increase the number of incorrect passwords users are allowed before they're prevented from logging onto the network. Gartner Research estimates that password resets alone are responsible for 20 to 50 percent of all help desk calls. By boosting failed attempts from 3 to 12, Enterasys was able to slash support calls without adversely affecting security.
Don't sweat small stuff like printer repair, suggests Pamela Morin, customer communications specialist for managed print services provider Reliable Technologies. If a printer fails, have a replacement ready to go on a rolling cart you can plug in immediately, then send the broken one out for maintenance. That will keep the business customers happy and free up IT pros from time-consuming mechanical problems below their pay grade.
And while remote access utilities like GoToMyPC or LogMeIn can allow your techs to ferret out problems on end-user machines without time-sucking phone calls or email, sometimes it's actually more productive to make a "house call" to the user's desk, says Matthew Podowitz, consultant at The IT Value Challenge.
Many end-user problems are more about business processes than technical issues, he says -- things you can't see by rooting around someone's hard drive. A quick in-person discussion can often streamline the support process.
This is especially true when it comes to supporting C-level executives and their personal assistants. Offering top management concierge-level support will raise the perception of IT's value, which can result in productivity gains down the road, thanks to increased funding.
"The fastest and easiest way for an IT department to increase the perception of its productivity with those who control the budget is to provide them with direct and highly responsive service," Podowitz says. "Give the C-suite concierge service and the perception of productivity will inevitably rise, and often generate support for the staffing and projects IT needs to actually increase its productivity."
Next page: An old-school tip, and the secret to social media