Airports provide only part of the tech amenities for travelers who fly; airlines also play a major role. The accompanying chart ranks the airlines that been most instrumental in outfitting U.S. airports with things like work desks, "power bars," and charging stations. We also rate the airlines on their support of mobile check-ins, the usefulness of their mobile app, the pervasiveness of on-board Wi-Fi on their flights, and their effective use of social platforms such as Twitter and Facebook to connect with customers.
|AIRLINE||Airport tech amenities (10-point scale)1||Mobile check-in||Mobile app quality (10-point scale)2||Planes with Wi-Fi||Use of social media (10-point scale)3|
FOOTNOTES: 1Based on number of outlets, USB ports, and work desks found at carrier's gates versus the average for the other gates at the same airports. 2Based on assessment of design, functionality, and user reviews of the airline's app(s). 3Based on quality of content and level of meaningful customer interaction on Twitter and Facebook platforms.