How to Quit Microsoft Outlook, Part I: Why I'm Jumping Ship

Outlook
Dear Outlook,

I want a divorce.

Although we’ve been together since the early days, I’m just not happy anymore. If I’m being I honest, I haven’t been happy for a long time.

I think the straw that broke the camel’s back was when message indexing suddenly stopped working; my most recent emails no longer appeared in search results. Following the suggestion on Microsoft’s own support site, I rebuilt the index – and now search doesn’t work at all.

That’s just one of many problems that have plagued me over the years. For example, awesome plug-ins like Baydin Boomerang and Outlook Duplicate Items Remover flat-out refuse to work. They install just fine, but they don’t function. After lengthy troubleshooting efforts, some of which even involved the developers, I just gave up.

And you’re not even good at some of your core functions. Your mail client works well enough, but your task manager? It’s a joke. Just try to work with it in any view except the full-screen Tasks view. It’s impossible!

I’ve spent hours in your horrendous settings menus trying to make Tasks more manageable, to add something as simple as a completed-task checkbox, to no avail. I feel like I need a programming degree just to make heads or tails of the Manage Views dialog. Blech.

Perhaps worst of all is your load time: 3-4 minutes on my system. Obviously something’s broken there -- other users I surveyed said you start much faster -- but you’re the only program on my system that has this problem. Other software loads normally, in just a few seconds.

I also don’t like your interface. I don’t like your feature bloat. And I especially don’t like that I have to spend a small fortune on Microsoft Office just to get you.

So I’m done. My business doesn’t require me to use you, so I’m going to shop elsewhere for a mail client and information manager. Making the transition will undoubtedly be a bit painful, but in the long run I think I’ll be better off.

I’m not saying everyone should follow my lead, but I do think there are plenty of other small-business users who might benefit from considering other options. I’ll be exploring many of them in posts to come.

Hoping we can still be friends,

Rick

Subscribe to the Daily Downloads Newsletter

Comments