8 IT Lessons Learned From the 2012 Summer Olympics
The eight IT lessons listed below can help you improve services in your data center or beef up just-in-time network monitoring.
1. Business Intelligence Can Expose Data in New Ways
QlikTech revealed some surprising facts during the games when it ran a live QlikView business intelligence app for 30 popular athletes. You can quickly pivot the data to see why Anthony Deighton, the CTO at QlikTech, says this BI app even helped viewers predict who might win the bronze, silver or gold for an event. The lesson is about discovery data that a CIO might not have seen before using quick, visual summaries. He says the convergence of social networking with business intelligence captures the power of crowds to speed decisions.
2. Keep an Eye on Networks During Online Broadcasts
Mark Urban, a network security expert at Blue Coat, a company that makes an appliance for network caching, says one employee watching a high-definition stream of the Olympics can consume as much as 30 percent of a T1 line, according to the company's own network monitoring. Urban says there are direct costs for this video saturation, most of them related to network management for live and recorded events. This year, he says, YouTube channel views alone doubled to 53 million.
3. Social Networking Can Cripple GPS Services
During one event in London, fans tweeting about a bicycle race interfered with network operations. The interruption meant broadcasters could not provide GPS-enabled information about the speed and location of the riders. Brian Jacobs, a senior product manager at Ipswitch Network Management, says the problem could have been prevented using network management software that puts a specific limit to activity on a particular website (including Twitter). For CIOs, the lesson is in making sure there is a contingency plan to keep a network up and running.
4. Stress-test Your Website With the Cloud
Simulations can help prevent disasters. For the official London2012.com site, the London Organizing Committee (LOC) used SOASTA cloud testing software to simulate up to 1 billion people accessing the site from every country across the globe. CloudTest software uses 17 servers to pummel a Web site and find out if it will survive intense usage during one particular event. Paul Bunnell, a lead architect for the LOC, says the committee used SOASTA to stress test for specific popular events, such as the 100-meter final.
5. Plan for Mass Deployments and Training
One interesting lesson from the Games is about managing a mass roll-out. Acer was tapped to provide most of the IT infrastructure with servers, laptops and mobile devices. To prepare for the games, the company deployed 420 people to London to install, test and manage the IT equipment. Todd Olson, the Acer program manager at the London Olympics, says his team first deployed in 2009 and trained the LOC before the first events. He says the biggest challenge was making sure the LOC could retain its training for the hectic two-week period.
6. Protect Lost or Stolen Devices
Venafi, an enterprise security company, conducted a phone research study and found there was a potential that 67,000 phones could be lost during the two-week period. Interestingly, Venafi spokesman Gregory Webb says the concept of a security perimeter for mobile devices just won't work at a widespread event like the Olympics. It's impossible to contain smartphones in a physical sense. Since many of the lost phones will be business-related, the only solution is to encrypt the data itself. Webb says the lesson is in protecting not just the network endpoints (the company servers), but the data itself and how the data is accessed.
7. Avoid Potential High-Profile Scams
Major events breed major scamming efforts, and the Olympics are no exception. During the Games, attendees are often caught in the thrill of the competition and can fall prey to sudden fake news announcements, such as tweets about a major criminal being captured with a link to find out more information.
Ondrej Krehel, the information security officer with IDentity Theft 911, says social engineering attacks will spike during major events. The lesson for any enterprise is that employees might be more susceptible to new hacking techniques if they are distracted.
8. Beef Up Data Center Capacity
Before any high-profile event, especially in the magnitude of an Olympic Games, be sure your data center can handle the onslaught. Neil Cresswell, managing director for infrastructure management company Savvis, says the company planned for the Olympics for 18 months. It added a fourth data center in London, increasing the megawatt capacity to 1.1 megawatts in the West London area. In addition, fuel generators were topped off as a secondary precaution, he says, in case there were any fuel transport problems. Finally, Savvis limited noncritical maintenance during the Games.
John Brandon is a former IT manager at a Fortune 100 company who now writes about technology. He has written more than 2,500 articles in the past 10 years. You can follow him on Twitter @jmbrandonbb. Follow everything from CIO.com on Twitter @CIOonline, on Facebook, and on Google +.
Read more about business intelligence (bi) in CIO's Business Intelligence (BI) Drilldown.