Be very careful about putting the S Pen back into your Galaxy Note 5. There’s been considerable online discussion about how, unlike previous versions of the Note, putting the pen in backwards may cause it to get stuck.
When trying to dislodge the S Pen, it’s apparently easy to break off the clicking mechanism on the end, rendering it rather useless as you won’t be able to store it back inside the phone.
Samsung apparently knew this was a potential hazard, calling it out in the Galaxy Note 5 instruction manual.
But since no one reads instructional manuals, it’s taken real-life user error to bring the matter to light.
The issue has drawn up enough attention that Samsung issued a statement to the BBC, which it’s been giving to other outlets as well:
“We highly recommend our Galaxy Note 5 users follow the instructions in the user guide to ensure they do not experience such an unexpected scenario caused by reinserting the S-Pen in the other way around.”
While some may balk that using a device wrong means you get what you deserve, this scenario breaks from how the S Pen used to work.
For example, with the Galaxy Note 4 if can slide the S Pen in the wrong way, it stops at a point where it no longer fits. Because there’s no clicking mechanism, it’s like hitting a wall with about one inch of the pen still hanging out of the front. You’re then able to pull it back out without any issues.
Bottom line: Pay extra attention that you’re putting the pen in correctly. It’s an easy mistake to make if you’re in a rush.
Why this matters: Samsung is banking on a successful run with the Galaxy Note 5, so the last thing it needs is a “Pen-gate.” It’s too early to tell if this will impact sales, as there’s no direct competitor that makes such prominent use of a stylus. Still, Samsung may want to get out in front of this a little more, beyond just telling people to follow the instruction manual. Otherwise they may have a lot of angry customers who shelled out $700 for a new flagship phone.
This story, "PSA: Don't insert the S Pen into the Note 5 backwards" was originally published by Greenbot.