LG pledges to fix G4 bootloop issue

The company has acknowledged a hardware problem is to blame and will offer a fix for the impacted phones.

lg g4 beauty 3
Credit: Rob Schultz

LG G4 owners who have been complaining about a persistent bootloop problem should finally get some relief. 

The company has officially acknowledged that defective hardware is to blame, in particular loose contact between some components. LG issued the following statement to Android Authority:

LG Electronics has been made aware of a booting issue with the LG G4 smartphone that has now been identified as resulting from a loose contact between components. Customers who are experiencing booting issues with their LG G4s should contact their local carrier from where the G4 was purchased or a nearby LG Service Center (www.lg.com/common) for repair under full warranty.
Customers who purchased their G4 devices from non-carrier retailers should contact an LG Service Center with the understanding that warranty conditions will differ. LG Electronics is committed to providing the highest standards of product quality and customer service and apologizes for the inconvenience caused to some of our customers who initially received incorrect diagnoses.

The issue is apparently affecting numerous regional and carrier-branded units. It reached a fever pitch when a change.org petition was launched, asking LG to admit the problem and fix it.

The impact on you: If you have an LG G4 and you’ve experienced this issue, then you now have a way forward. Your first stop is the carrier if you have a branded model, otherwise reach out directly to LG support. It’s often best to document the issue as specifically as possible to ensure that the company will attribute the problem to your phone.

For comprehensive coverage of the Android ecosystem, visit Greenbot.com.

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