PC Repair Rip-Off!

<I>PC World</I> went undercover to see how well four big national computer chains diagnose and repair simple problems. We discovered a couple of standout stores--and a shocking degree of incompetence.

Danger Signs

Overall, our many disappointing experiences at the service stores seemed to share certain characteristics:

Rush to judgment. Many of the stores' technicians made a firm--and incorrect--diagnosis before checking the problem thoroughly. Our reporters had to stand in long lines in many stores; pressure to move machines rapidly through the queue could partly explain the haste.

Carelessness. Lapses in store oversight let bad assessments go forward unchallenged. (According to the Better Business Bureau, computer retail stores rank 7th worst among 327 types of businesses on number of overall complaints; however, the Bureau's data do not distinguish between sales and service problems.)

Inefficiency. Some stores use disorganized or sluggish systems for moving and tracking products and communicating with customers.

« Prev
Page 14 of 21
Next »

Would you recommend this story? YES NO

Recommend:
0 Comments

Subscribe to the Daily Technology News Newsletter - 7 days a week

See All Newsletters »

Lenovo Laptop Deals

IdeaPad U300s If there's a laptop that deserves the moniker "Ultrabook" it's the Lenovo IdeaPad U300s.
Buy now direct from Lenovo
ThinkPad X220 Fast and light, with great input ergonomics and battery life, this powerhouse ultraportable is best-of-breed.
Buy now direct from Lenovo
ThinkPad T420 Just about every IT person we know swears by the T series--for their clients and themselves.
Buy now direct from Lenovo

Name	City

Address 1	State	Zip

Address 2	E-mail (optional)