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  • Contributing Editor Stuart J. Johnston advises you on how to fix the latest problems affecting your operating system, your browser, your other software, and your hardware.
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Bugs and Fixes: Entertainment--With Hack Included

Stuart J. Johnston

AOL 6 Cripples Some Computers

Can't read your e-mail? Can't surf the Web? Can't access files on the network? If you recently upgraded to AOL 6, that may be the cause of your headaches. Many AOL members have reported a slew of problems like these after upgrading.

AOL concedes that version 6 isn't perfect, but the company insists the snags are not widespread. "Only a very small number of members have reported problems," asserts AOL spokesperson Andrew Weinstein. And Weinstein says these problems vary depending on each system's configuration. "We have fixes available for specific issues, but none affect a broad class of users," he adds. AOL declined to give us further details.

If AOL 6 has wreaked havoc on your PC, look for answers under the keyword "help." If that doesn't work, Weinstein advises you to call AOL's customer service line at 800/827-6364.

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