Broadband With Fewer Hassles
Did you ever notice how people with fast Internet connections are always gloating? In recent weeks, there's been little to gloat about. Lots of broadband users are reporting problems, price hikes, and belly-up DSL providers.
But trust me on this folks, it's worth the hassle. The fact is, everyone in my user group who has broadband--even if they've had super-duper trouble with ordering, installation, and support--said they'd never go back to dial-up. Because once that high-performance line is set up and running, you become addicted.
First, the news no one wants to hear. Some users get duped into ordering
DSL, they wait for installation, and then they're told they're not going to get it.
Verizon tried that--but they picked on the wrong customers. Yep, two attorneys.
Verizon didn't stop with bad service. They also decided to hike their
price. (I figure if you'd changed your name to something kinda dumb, you'd
And as if you didn't have enough to worry about, one DSL provider
couldn't stand the excitement of getting more funding to operate its network.
So it eighty-sixed its 110,000 customers, a pretty ruthless thing to do. (BTW,
my DSL is with XO Communications, formerly named Covad. I haven't had a minute
of downtime in over a year!) Find out more about the problem in Tom Spring's "
And then check out "
The key to getting high-speed service is to know what to expect
Now don't be alarmed if some of the articles appear old. I promise,
they're still worth the read. My article, for instance, provides solid tips
that'll help you deal with installation hassles. So start there: "
Then breeze over to my "
Zip to "
Dig this: If you don't have a high-speed connection, cut out
Dig this II: Okay, so you weren't enamored with that cute DSL image?
Neither was my editor. So try this incredible
Scott Spanbauer, our Internet Tips guy, is always full of predictions
and advice. Zoom in on his article "
Contributing Editor Anne Kandra lays out the problems some people face
with DSL installations in "
There's also a small interactive mail list with a cadre of bright
broadband experts. I moderate the list, so I know how to get you in. To
Dig this: Think Microsoft doesn't have a sense of humor? They do,
really, given that they're providing
It's happening in Boston, then in New York, and later on in Los Angeles.
It's wireless and it's fast, about 1.5MB per second. Get the details in "
What happens if you can't get any of these services? Internet access is
available by satellite, and it's two-way, so there's no need for a phone line.
Start by perusing "
Then you can learn how satellite Internet access works by reading the
aptly titled "
BTW, some analysts think two-way satellite service will increase
substantially in the next few years. Read why in "