On Your Side: Glitch in Handspring's Rebate Policy
I bought the Handspring Visor Deluxe PDA for $200, in part because of a $50 rebate offer. I sent in the rebate form and my receipt. Weeks later I got a postcard from Handspring's rebate center stating that I didn't qualify because I paid less than $249. (At that time, Handspring was selling the Visor Deluxe for $249.) But the terms and conditions didn't specify that I had to purchase the PDA for $249 in order to get the rebate. Please help.
Stuart Fineberg, Wilmette, Illinois
PC World responds: After researching this rebate issue, Handspring spokesperson Brian Jaquet acknowledged that "the company does not have a legitimate basis for denying the customer's request for a rebate check." Handspring did not notify its customers about a $249 purchase-price requirement, Jaquet says, and as a result the company will process Fineberg's $50 rebate immediately. Fineberg can expect a rebate check to arrive within six to eight weeks.
--Grace Aquino
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