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Do Online Complaints Pay Off?

More ticked-off buyers are taking their gripes to the Web. We show you how to get results.

Daniel Tynan

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Call the Cops

Some companies are inept or overwhelmed; others are just crooked. If you suspect the latter, contact these agencies.

Consumer Sentinel: If you've been scammed, visit this site, which shares reports of criminal activity with the Federal Trade Commission, the FBI, the Secret Service, and other agencies.

Federal Trade Commission: Encountered a business practice that seems unethical or unfair? File a complaint here with the FTC.

Internet Fraud Complaint Center: Report incidents and receive alerts through this joint effort of the FBI and the National White Collar Crime Center.

National Fraud Information Center: Reams of information on how to report fraud, with an emphasis on identity theft and Internet scams.

U.S. Consumer Product Safety Commission: Read about product recalls and report incidents at this site.

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