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How to Help Thyself

39 ways to make online help systems more helpful--or find better answers elsewhere.

By Harry McCracken, PCW Print   

Help by the Book

>>TIPS Stop! Instead of paying for pricey fee-based tech support, buy a book that will help you day in and day out.

1. Upgrading and Repairing PCs (Scott Mueller, Que, $60): A hefty 6 pounds of facts covering everything PC--from Athlon CPUs to Zip drives. Comes with a CD-ROM of how-to videos.

2. PC Upgrade and Repair Simplified (Paul Whitehead, Hungry Minds, $28): Full-color photos and drawings show every topic from choosing an antivirus program to changing a system board.

3. Windows Me Annoyances (David A. Karp, O'Reilly, $30): The subtitle, "Taking Charge of Windows Me," says it all, but where's the XP edition?

4. Troubleshooting Microsoft Office XP (Nancy Stevenson and Elaine Marmel, Microsoft Press, $30): Ironic but appropriate--Microsoft itself sells this guide to overcoming Office hassles.

5. Privacy Defended (Gary Bahadur et al., Que, $35): Tips on firewalls, virus blocking, encryption schemes, and other antihacking tools.

6. The XP Files (Guy-Hart Davis, McGraw-Hill Osborne, $25): Get more out of NetMeeting, Phone Dialer, and the other "hidden" communications utilities buried in Windows XP.

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