RIM Clueless about Cause of BlackBerry Outage

"We do not know why the system failed," BlackBerry CEO says of the data center crash that caused its biggest network outage.

BlackBerry Outage Totally Unexplained

RIM has failed to make public the cause of yesterday's huge BlackBerry outage, which hit many small businesses and consumers who rely on the service.

BlackBerry Service Crashes in Europe

Users on all UK networks and in other countries are reporting an extensive data outage, cutting them off from e-mail, instant messaging and the web.

Airline Passengers Demanding Better Smartphone Services

Airlines and airports will have to gear themselves up to support airline passengers demanding to use their smartphones to check-in online and get flight and airport gate information.